This video covers how to read social cues, such as: body language, tone, and vocabulary. Also, learn what to do when there's a communication breakdown and how to repair that, allowing you to reconnect and reestablish a social communication interaction.
- If your colleague is speaking…and you keep checking your smartphone,…that's a clear sign that you're not interested.…If your boss frowns at what you're telling them,…it's also not a good sign.…But there are postures and habits that can be offensive…for some cultures and not for others.…For example, crossing your legs is acceptable…in most countries, but in the Middle East…it's offensive to show the soles of your shoes.…
So it's generally better to not cross legs.…Stepping back during a conversation could be offensive…for South American cultures, but it generally means…that the other person needs more personal space.…Blowing your nose is another controversial habit.…In Asia it's unacceptable to do it in public.…And in the U.S. it's also not very polite.…In Italy though, it's normal to do it…in public and even during meals.…
You don't even need to excuse yourself…from the table to blow your nose,…while sniffing is less acceptable.…Silence can also be perceived differently…or even be offensive.…Some people are comfortable with silence.…
- Distinguish between time-conscious and non-time-conscious countries.
- Identify countries and cultures which have different concepts of formality and hierarchy.
- Identify countries and cultures which have different levels of comfort regarding personal space.
- List gestures that can be problematic in a multinational environment.
- Give examples of topics that are sensitive in some countries and not in others.