From the course: Quality Standards in Customer Service
Quality matters in customer service
From the course: Quality Standards in Customer Service
Quality matters in customer service
n - Welcome. I'm so glad you're already thinking about how to improve the quality of customer service. how to improve the quality of customer service. When you focus on quality, you begin to see the positive impact on customer loyalty, revenue and employee engagement, to name a few. But how do you define major and improved quality in environments characterized by constant change and so many variables? and so many variables? In this course, you'll learn how to establish the right quality standards and I'll share lots of examples of examples of how to use them of how to use them to help your entire team perform better. to help your entire team perform better. My name is Brad Cleveland. Through different seasons I've worked at every level of an organization from an entry-level guy to the team leader and manager, and manager to president and CEO. to President and CEO. I've made mistakes and I've seen what works. And today I'm an advisor to organizations big and small, Today, I'm an advisor to organizations big and small, private and government, some successful in well-off brands and others that struggled were able to turn things around. to turn things around. I've observed just how important quality standards are quality standards are to success. to success, so I'm in LinkedIn Learning, Join me on LinkedIn Learning. we'll go over quality standards and equip you and your team to perform at your very best. to perform at your very best.
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