From the course: Quality Management Foundations
Quality isn't an accident
From the course: Quality Management Foundations
Quality isn't an accident
- Quality isn't an accident. Companies like Apple, UPS, and Singapore Airlines are admired for their quality standards by customers across the globe. They're constantly ranked number one in their respective industries, and they didn't get there by accident. Successful companies make a plan and work hard to improve their quality every day. and how to properly manage it to meet your customers' needs. Since you're thinkin' about takin' this course, I bet you agree with me on this. Together, we'll consider a customer-focused quality plan. We'll also take a look at several frameworks, tools, and strategies you can use to manage quality at work. We'll touch base on lean practices and Six Sigma. But perhaps most importantly, you'll finish knowing how to measure the cost of quality within your organization. My name is Steven Brown, and I've applied quality management practices in high-tech factories and leading-edge projects for over 30 years. I've also taught these principles in university classrooms and corporate training programs. Remember, the future of your company could depend on how well you understand quality principles and practices. So if you're ready, let's jump into Quality Management Foundations. let's jump into Quality Management Foundations.
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