In this video, Eddie Davilla explains why certifications don't prove you are great, but they can help you get better.
- As you look around your office, what are probably … the most common certifications people have? … I would guess a high school diploma and a driver's license. … Yes, these are certifications. … So does that mean that everyone in the room … is a good driver? … No. … Does it mean everyone in the room … could pass a geometry exam? … Probably not. … Certifications, do they really mean anything? … Well, before you answer that, let me ask you this. … Would you rather that drivers on the road … not have a driver's license? … Would you rather that people not be expected … to at least finish high school? … And that's sort of my point. … Certifications do not signal mastery. … But they are low level hoops … that we ask people to jump through. … Essentially we're saying, if you can't even … get a driver's license, you shouldn't be driving. … If you can't finish high school, … we can't allow you into our university. … Quality certifications are no different. … They don't prove you have high quality goods, …
- Understanding operations management
- Making key inventory decisions
- Balancing holding costs and ordering costs
- Choosing a production strategy and facility layout
- Managing waiting-line systems
- Defining quality and improving quality
- Managing business processes
Skill Level Intermediate
1. Introduction to Operations
2. Managing Inventory Basics
3. Making Products and Services
4. Managing Waiting Lines Basics
5. Quality Control Basics
6. Operations at the Office
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