From the course: Customer Service Using AI and Machine Learning (2020)
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Putting things into action
From the course: Customer Service Using AI and Machine Learning (2020)
Putting things into action
- So that's a wrap. You've learned why it is indeed a gold mage for AI and ML. You've explored how commercial products can deliver benefits to service organizations and their customers. You undoubtedly have some of your own ideas for innovative custom applications, and you have next steps for partnering with technologists to make your vision a reality. Thanks so much for joining me for this course. I had a great time working with the LinkedIn Learning team to put it together. Of course, none of this knowledge you've gained really matters unless you put it into practice. So let me invite you to set some near-term goals for yourself. Could ML-powered search, chatbots, or QA tools help in your environment? Do you have the strategy and content in place to take advantage of those tools? Have you identified opportunities to reduce customer effort and increase your efficiency? Could AI and ML help with those? If you want to…
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