From the course: Psychological Safety: Clear Blocks to Innovation, Collaboration, and Risk-Taking

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Psychological safety: Model curiosity and ask good questions as a leader

Psychological safety: Model curiosity and ask good questions as a leader

From the course: Psychological Safety: Clear Blocks to Innovation, Collaboration, and Risk-Taking

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Psychological safety: Model curiosity and ask good questions as a leader

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- Arguably the most famous management thinker of all time, Peter Drucker, famously said, "The job of a manager is not to have the right answers, "it's to ask the right questions." That advice is more true than ever today, and for creating psychological safety, there's nothing more powerful than asking good questions. Julie Morath was the chief operating officer of Children's Minnesota, and she led an ambitious patient safety initiative. Her aspiration was to make the hospital 100% safe for the vulnerable patients under their care. In the beginning of trying to get employees engaged with this journey, most people just really didn't believe they had a problem, and they weren't terribly interested in rolling up their sleeves and getting to work on the problem that they didn't believe existed. Morath quickly learned that there was a lot of resistance. Wasn't because they were bad people. They just by and large didn't think the…

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