Find who you need to communicate with. Understand how often they want to communicate.
- All the world's a stage…and each project manager plays many parts.…But in order to play your part,…you need to make sure you know your audience.…You might not think of your project…as having an audience, but it does.…They're probably not laughing, cheering, and clapping,…but your audience is listening and they're interested.…The way you communicate should depend on your audience.…If you think about it,…that's true for most of your communication.…You might share with a good friend…that you really like wool sweaters,…but you probably wouldn't tell your supervisor.…
You might tell your doctor about the pain in your neck,…but you wouldn't usually tell a person on the train.…It's the same with your projects.…Once you understand your project's audience,…you can start categorizing who gets what information.…In general, there are three different groups of people…that you'll want to consider for your audience.…They're the stakeholders, supporters, and spectators.…The first group are the stakeholders.…These are the people who have a stake in your project.…
- Define “noise” in a message.
- Identify the best method of communication for an emotionally charged and complex topic.
- Recall the purpose of a stakeholder register.
- Name the four quadrants in a power and interest grid.
- Recognize the most common impediment to communication in cross-functional teams.
- Review the SHARKS approach and explain how it helps with meeting organization.