Skill Level Beginner
- I've got to ask. What does quality mean to you? If we're talking about the quality of food, we're probably thinking about whether it's nutritious, it looks appetizing, and it tastes good. For cars, quality is about being powerful, safe, and reliable. And for clothes, quality means that they're fashionable, comfortable, and durable. What all of these examples have in common is that we measure quality by comparing the attributes of a product to our expectations. It may be subjective, but it's important because quality is often the key to making a sale and to earning repeat business. In the world of project management, we define quality as the degree to which a project meets its requirements. And understanding the basics of quality management can help us deliver much better results. In this course, I'll share 10 concepts that can help you improve the quality of any project you work on. When we're done, you'll know what it takes to build quality into all of your projects and into your project management processes. This is information that every project manager should know, so let's get started.