- Define “noise” in a message.
- Identify the best method of communication for an emotionally charged and complex topic.
- Recall the purpose of a stakeholder register.
- Name the four quadrants in a power and interest grid.
- Recognize the most common impediment to communication in cross-functional teams.
- Review the SHARKS approach and explain how it helps with meeting organization.
Skill Level Intermediate
- Fishermen fish, bakers bake, and project managers communicate. Project managers spend most of their time communicating, and for good reason. A successful project depends on good communication, and problems are almost always blamed on bad communication. Today's projects can move fast, and many different groups will clamor for information. It's easy to get overwhelmed by all the email and voicemail. This course will help you streamline your communication into a steady flow.
It'll give you strategies on how to prioritize and who gets what information. Then I'll show you how to create a communication plan so that everyone in your project knows what to expect. I'll also show you how to create clear, well written reports that are more likely to be read. Finally, we'll talk about avoiding some common communication challenges. Good communication is both an art and a science. If you understand the science, you can use your own skills to practice the art.
So let's start talking about project communication.