From the course: Crisis Communication
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Proactive crisis planning
- Communicating during and after a crisis can be nerve-wracking and challenging. By understanding the fundamentals of crisis communication response, you're taking the first steps to learning how to communicate calmly, quickly, and confidently. If you'd like to learn more, download the exercise file and complete each activity. You can do this alone, but it can be more engaging to go through the exercises as part of a team or an instructor-led classroom discussion. The exercise file also includes links to additional resources that I hope you'll find helpful as you continue to explore crisis communication. I encourage you to learn and grow on what you've seen here. I sincerely hope you don't ever have to face a crisis, but the next time you do, you'll be more prepared to respond with confidence.
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