Learn that clear priorities should never be assumed— they constantly need to be reinforced with a balance of internal behaviors and real client results.
- What do you think is the secret to great coaching? The answer is great questions. Just because you're moving from leading others to leading the organization doesn't mean you can stop developing your coaching skills. In fact, your direct reports at the highest level will need even more precise coaching. I use the word Precise because the root of the word is C-I-S, which means to cut. In other words, the more words spoken, the less words remembered. To make the most of your monthly one-to-one coaching sessions, consider the following as a guide for highly productive discussions, to ensure your intent is understood, your direction is clear, and expectations are positioned as the standards for your organization. To get your coaching session started, my suggestions are a variation of the GROW model you may have heard before, which is Goals, Reality, Options, Will. G for Goals. What do you see as our shared goals? R for Reality. What recent accomplishments are you most proud of? O for Options. What hasn't gone as planned? Based on what they see as a root cause, you can determine possible options. W for Will. What is your intended course of action? From this information, you can determine what suggestions they might have and figure out how you can assist them. As you can see, these four are big questions, and they will help you get started for a productive discussion that ensures your intent, direction, and expectations are well-understood. Note this cannot be crammed into a 15-minute meeting. You need to make the time for your people. Your leaders deserve your time, simple as that. To see a 40% significant improvement in performance, we need to say this precisely. I am giving you these comments, because we have very high standards and I know you can reach them. It's a powerful statement to go along with a powerful question, and it will not only ensure people rise to the occasion, but also leave your office feeling empowered, trusted, and confident. Now that's leading the organization.