From the course: Measuring the Value of Customer Service
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Principles of effective budgeting
From the course: Measuring the Value of Customer Service
Principles of effective budgeting
- Ensuring that you're getting the necessary resources is an important part of enabling customer service to produce the value it can and should. Let's look here at what a budget really is and we'll identify seven principles to getting the best results possible. A budget is simply a summary of proposed or agreed upon expenditures for a given period of time, for specified purposes. Now, that sounds tame enough. But many see the process of budgeting as tedious and time consuming. And some say even distracting from more important responsibilities. Don't forget, the outcome of this process is the funding you'll have to accomplish the mission and potential in customer service. And that's the first principal of effective budgeting. View it as an opportunity. Those who picture rows and columns of figures when they think budget, kind of miss the point. It really is a great opportunity to take a look at your organization's…
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