From the course: Customer Experience: Service Blueprinting
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Prepare for the workshop and setup
From the course: Customer Experience: Service Blueprinting
Prepare for the workshop and setup
- Your service blueprint is becoming a cohesive and practical visual of what it takes to deliver great service to your customers. Great, I bet you're already seeing other places along the customer's journey where a service blueprint could be helpful. It's a good idea to create several different blueprints for the challenges you're seeing, or for ways you think you can improve the customer's overall experience. Now is the time to collaborate with others involved in your customer's journey to make your blueprints even stronger. We do this through a service blueprinting workshop. The workshop brings together stakeholders in the customers' journey, to help us generate more ideas than we could on our own. These new ideas offer insight into creating ideal customer experiences. To get ready for this highly interactive and engaging event, I recommend a few steps. First, choose three or four blueprints you want to work on during the workshop. In a workshop for our fictional company Jeannie's…
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