From the course: High-Stakes Communication
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Prepare for brevity
- You're in a room with two people and have seconds to get out before it explodes. One person says, "Go straight. "Open the door on the left and leave as fast as you can." Another says, "I think we should walk in a line "that resembles a straight line, "and take the door "that is not the right door but the other door, "and then, move faster than a walk to safety." Who would you follow? Well, that's an easy answer. Of course the first one, but what's my point? High-stakes moments like this require getting to the point fast. But when faced with the pressure to perform, we often overanswer and overexplain. And when we do it, we regret it. Have you ever said, "I shouldn't have said that." Of course you have. We all have. And sometimes, we know the exact moment when a person's eyes glaze over or they look confused. But practice can help you avoid these moments. To start, practice getting comfortable with silence. Use silence to think and connect with stakeholders, so that when you speak…
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