This course was created by Pete Mockaitis of How to Be Awesome at Your Job. We are pleased to offer this training in our library.
Skill Level Beginner
- [Pete] You are known as one of the leading thinkers in the area of rapid performance improvement, and we're all about performance improvement here. So could you maybe just start us off with a bit of a framing of how do you define performance and how do you think about performance just overall? - [Caller] Sure. Well, performance is a, we use the term, like how is your performance, how is her performance, did we hit the performance goals. So we use performance as a metric, and organizations are kind of quick to say we need better performance for people. And they do rah-rah things and burning platform speeches and they send emails of "let's go" and all that stuff. At the end of the day, I want to share something with your listeners and it's a really important equation. And it's equation for a lot of business leaders. It's somewhat, not revolutionary, but it makes it easy to focus on the issue of performance. Performance is always a function of three things. Number one, it's a function of talent. Do we have the requisite talent to compete at the highest possible level? Number two, performance is always a function of motivation. So if we couple talent and ability with motivation, now we're starting to move in the right direction. Do people want to work hard? Are there incentives to work hard? Do they have ownership in what's going on around them? Do they feel like they are part of the team? All of those things are motivational devices that will help people feel good about plugging into work and doing a good job. And the third part, and it's the biggest part, Pete. And we all know this, your leaders know this too. It's the support function. So do people have the tools that they need, the information that they need, the access that they need, the technology that they need to be able to compete at the highest possible level? So when you find somebody that's not performing really well, you can say, all right, what is it? Do they not have the talent, do they not have motivation, do they not have the tools that they need to effectively perform their job? Those three things work in concert and it's a great diagnostic tool when we're trying to figure out how to improve performance. And if you look at the great organizations out there, they make sure they hire people with talent, they help people upgun their skills all the time, they create a motivational environment where people are engaged and they have ownership, they have skin in the game, and they typically reward high performance, and they want to provide the support necessary for people to compete at the highest possible level. And sometimes it's as simple as having access to a computer code or having a budget that supports or having the necessary information we need to have to be able to perform our jobs. So that's my quick take on the issue of performance. Now to get at performance and to improve it, typically we're going to manipulate or work on or hype up one of those three variables or a couple of them in concert.