Deliver an exceptional customer experience. Learn how to use customer service blueprinting to map and support the customer journey.
- It's fair to say that most customers want fantastic service and a consistent experience with your brand, regardless of how they do business with you. Whether they're shopping in your store, using your mobile app, or doing a combo of both. And if you nail it, these customers will keep coming back. And they'll tell their friends. So, you can see how delivering customer service right is a winning strategy for your business. In this LinkedIn Learning course, we'll examine how you can deliver exceptional service every time, just like great companies do.
I'll give you practical tools to make sure you have the right systems and processes in place to make that a reality, and exceed your customers' expectations. You'll learn how to connect the dots between what your customer sees and what goes on in the background, behind the scenes. I'll also share examples and provide templates so you can create as we go. I'm Jeannie Walters, a Customer Experience Consultant, speaker, and author, and a customer in my own life, just like you.
Join me as we create better experiences for all of us through customer service blueprinting.