From the course: Applied Curiosity
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Peak curiosity for yourself for innovation and problem solving
From the course: Applied Curiosity
Peak curiosity for yourself for innovation and problem solving
- When people come to you, you don't want them to doubt your expertise, you want to be reliable and relied upon, we all do. When was the last time you were recognized for something you're not familiar with, for your lack of expertise? Familiarity is an asset, except, when it's a liability. This is known as expert bias. In the context of applied curiosity, expert bias is when you're so familiar with, and knowledgeable about your subject, that you perceive you know all there is to know. Imagine you're the head of customer service. Complaints about your widget are always the result of either A, the widget was installed incorrectly, or B, the customer misunderstood the widget's capabilities, that's it. But now, customer complaints have increased and your boss wants to know what you're going to do about it. How do you minimize your own expert bias and find a solution? You've got to peak your curiosity by reducing your familiarity with the problem. Here's one way that you can do it. Look at…
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