In this video, learn what questions you might ask to disarm negativity, or show true curiosity, and when. Discover how paraphrasing can be used as well, such as saying "Did you know you interrupted me?" or "Can you tell me more about that?" and other phrases.
- You can sometimes help a person … see the negative effect of their behavior … by asking questions or adding in some paraphrasing. … Here's an example of using a question. … - How you doing, things going okay? … - Yeah, just busy, you know? … - Yeah, man, corporate's putting a lot of pressure … on first quarter's numbers. … Have they reached out to your team as well? … - No, we haven't heard much on our end-- … - They've been coming at our team hard. … - Jackson, did you realize you just interrupted me? … What I was going to say, … we haven't heard much on our team … because our sales manager just quit. … - Patricia quit? … - Yeah, Patricia quit, she's gone. … - Notice the woman took control back by asking a question. … We know Jackson heard her because he looked down, … a non-verbal sign he knew he flubbed. … The question is meant to call attention to the behavior. … So don't be mad if you don't get an apology of some kind. … The goal is to put a stop to it, … and the more you stand up for yourself or others, …
- Creating an upstander culture
- Setting behavioral standards
- Understanding your role as an upstander
- Overcoming fear and uncertainty
- Leveraging tools and scripts for standing up