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Pacing your customers

Pacing your customers: Creating Positive Conversations with Challenging Customers
Pacing your customers: Creating Positive Conversations with Challenging Customers

Mirroring your customer's words and sense of urgency can foster a sense of connection and improve customer satisfaction. Get a walk-through on how this mirroring, or "pacing," works—plus three real-world examples of how to pace.

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Skill Level Intermediate
33m 20s
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Skills covered in this course
Business Business Skills Marketing

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