Overview on maximizing value and avoiding common pitfalls

(upbeat piano music) - Hello, and welcome to the Avoiding Common Traps and Pitfalls self study training course here on LinkedIn learning. My name is Rick Adams, and I'm the senior consultant at PracticalCSM.com and I will be your instructor for this course. We're delighted you've decided to undertake this short training program. And before we begin with the training content itself, let me explain how it works and what is covered. Part of any experienced and qualified professional's capability is the ability to identify challenges and obstacles to success and to deal with those challenges and obstacles in an efficient and effective manner. This final course in the series discusses how to deal with such challenges, both through taking a partnering approach with customers in order to maximize the qualities of the relationship and the benefits for both parties, and through identifying and overcoming the most common traps and pitfalls that customer success managers are likely to come across during their customer engagements. The Engagement Evaluation Best Practices Course will take you approximately 30 minutes to complete, and comprises five separate short videos contained within one section called Maximizing Value and Avoiding Common Pitfalls. You can watch the videos in any order you wish, but we think it makes most sense to start with video one and watch them in the order we have created them in, as later videos will, sometimes build upon theories and concepts previously explained in earlier ones. This course can be taken on its own or as the seventh of a series of seven courses that build upon each other to cover the entirety of customer success management best practice in greater detail. We hope you enjoy this course, and if so, please do look out for the other courses in this series. (upbeat piano music)