From the course: Implementing Change Effectively
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Overcoming active or passive resistance
From the course: Implementing Change Effectively
Overcoming active or passive resistance
- I once took over a poorly operated restaurant that had a well-loved manager. I not only faced your run of the mill resistance to change, I faced full on active resistance from some of the staff. I had one server in particular say to my face, you can't tell me what to do, and then continued to do exactly what I'd told her not to do. I had a host that would come and go at will and I had a bartender that followed every recipe when I was watching, but the minute I wasn't there, he would just make drinks as he saw fit. I did finally overcome the resistance here and ended up turning the place around in about six months. And I was able to keep most of the people. When you take on change, you may have to overcome both passive and active resistance. So I want to offer you some lessons that I learned that helped me. A quick note on active versus passive. Active resistance is easier to see, and because of that, it's significantly…
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