From the course: Creating a Connection Culture
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Overcome common obstacles
From the course: Creating a Connection Culture
Overcome common obstacles
- I'll tell you a secret all great connectors know. It's all about intention. So many leaders fail to connect with other people at work. It's why many organizations have cultures that are so disconnecting. There's a couple obstacles many leaders don't see. If you're not aware of these, you won't be able to avoid them. The first is the knowing-doing gap. The second is recognizing where you fall on the spectrum of connection and disconnection. The knowing-doing gap is a term coined by Stanford University professors Jeffrey Pfeffer and Robert Sutton. They found that common sense is uncommon in practice. They also found leaders get caught up in trying management fads, valuing impressive sounding terms and overly complex models, failing to explain rationale and philosophy behind actions, and failing to measure to see that actions get done. For example, leaders know that having frontline workers who are responsive to customers…
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