Wherever you work operations are present. Eddie Davilla explains how to recognize operations and how you can start to apply the relevant principles in this video.
- Operations is the management of the business processes … and systems that make products and services. … Operations is about making these processes and systems … both effective and efficient. … So, basically operations is about trying to make more … products and services of high quality using fewer resources. … That means that no matter what you do at work, … a knowledge of operations can be helpful. … If you work for an electronics manufacturer, … what do you produce? … Probably digital devices, but you're also responsible … for packaging and shipping those finished goods … quickly and safely. … If you work in retail, what do you produce? … Retail experiences for your customer. … Stocked shelves. … A clean store. … Short and effective cash register transactions, … even processing returned items is a service … you provide to your customers. … And a restaurant? … You produce appetizers, drinks, salads, soups and entrees. … But, you also produce a friendly … and convenient customer experience. …
- Understanding operations management
- Making key inventory decisions
- Balancing holding costs and ordering costs
- Choosing a production strategy and facility layout
- Managing waiting-line systems
- Defining quality and improving quality
- Managing business processes
Skill Level Intermediate
1. Introduction to Operations
2. Managing Inventory Basics
3. Making Products and Services
4. Managing Waiting Lines Basics
5. Quality Control Basics
6. Operations at the Office
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