From the course: Delivering Employee Feedback
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Observing employee behavior
From the course: Delivering Employee Feedback
Observing employee behavior
- One very overlooked aspect of being a leader is the art of observing. Think of all the things you say and do as a leader. All of that, ideally, should be based on your understanding of your employees. Some of it is supplied by others, but mostly, it comes from your direct observations while interacting with your team. And there's a lot to observe, including personality and attitudes, interpersonal skills, technical and business skills, and character. Let's make it easy by putting all of this into three simple categories. Let's start with what I call positive examples. Good behaviors and characteristics that are value-added and worthy of a little praise. On the task side, that might include fixing a customer problem or improving a work process. On the interpersonal side, this might include showing kindness or gratitude, or displaying lots of helping behaviors. In terms of negative examples, you'll need to make observations there as well. If you see flawed work products, or even work…
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