From the course: Empathy for Sales Professionals
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Nurturing empathetic relationships
From the course: Empathy for Sales Professionals
Nurturing empathetic relationships
- What are the top qualities and skills you look for when hiring new team members? What is the desired profile for new sales rep? How would you like them to relate within the team? A senior manager at a financial services firm believes 90% of his sales team success is relationship based only 10% is about the transaction. As a result, when recruiting he looks for a genuine interest in people and an innate ability to connect with them. Whether the person is an extrovert or an introvert, hire for empathetic mindsets and strong interpersonal skills, tracking the general trend of sales recruiting which is shifting towards much greater emphasis on relationships, communication and emotional intelligence. For welcoming new members and your existing teams, ensure work environments are supportive of the types of attitudes and interactions that you want to encourage no matter where people are so there's consistency across their…
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