Nonverbal communication

- [Instructor] I remember this song back in the mid '90s … from an R&B group called The Rude Boys. … The name of the song is It's Written All Over Your Face … and the song goes something like … it's written all over your face, … you don't have to say a word. … Just smile. … A smile for me is better than any word I've ever heard. … This is going to sound silly, … but that was probably the first time … I understood how a simple smile … could affect a person's attitude and their disposition. … This lesson is all about non verbal communication, … because no matter what you say, it's how you say it. … So I just want to dive right in … and talk about three important points … of non verbal communication. … First, non verbal communication … comprises about 93% of how we communicate … meaning it has nothing to do with words. … When it comes to communication … words matter, but it's all about how you say it. … Non verbal communication is not a language … in the traditional sense. … It's abstract, complex, and sometimes confusing. …