Organizations are organisms. They thrive on trust and cooperation, and break down at the seams when that binding element is missing. But most teams fail to address explicitly how exactly to find that common ground. Without it people often dive into projects with competing goals and interests, jockeying for primacy without even knowing they’re doing so. A big part of the solution is learning how to listen.
- Trust is so important to how we scale an idea. … You know, the thing is we go from you to us … and we don't understand how to do that coupling. … It's the way in which we decide I can lean on you, … I can share an early nascent idea … and you can help me make that idea better … because I'm willing to expose to you that I don't know. … And without that trust we don't take risks, … without that risk, we never build the next big thing. … And so that becomes the key linchpin … by which we actually go from you to us, … first person singular, first person plural. … And that's the piece that actually … I think every team is really struggling with … but doesn't know that that's what they're struggling with. … (soft music) … The first thing that helps build trust … is just the sense that I actually know who you are … and what your interests are. … So there's a lovely trust equation I shared in the book … and, you know, there were some elements … of like what we honestly look at with people …
This course includes videos from:
Bill George, senior fellow at Harvard Business School
Susan David, Harvard Medical School psychologist
Nilofer Merchant, marketing expert and TED speaker (“Sitting Is the Smoking of Our Generation”)Teresa Amabile, coauthor of The Progress Principle and Harvard Business School professorDan Pontefract, author and chief envisioner at TELUS
Note: This course was produced by Big Think. We are pleased to host this content in our library.