From the course: Mastering Conversations in Retail Sales
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Next steps
From the course: Mastering Conversations in Retail Sales
Next steps
- So now that you've been through the course, it's time to put your new conversational skills into practice, right? Start with the basics. Strike up conversations with customers when they first walk in the store. Find out what problem they're trying to solve and maybe tell them a story about a product they're looking at. Those are the most productive, early conversations you need to master. Now, once you're feeling confident with those, move on to the intermediate conversations. Now, those are the ones where something a little more challenging is happening, like what to say to an angry customer or if the customer says no. Those situations happen a lot, so you'll need to master them soon anyway. And then, when you're ready, move on to the advanced conversations, like upselling or cross-selling. You'll be a pro in no time. And if you have any questions, find me on LinkedIn. I'm happy to help.
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