From the course: Customer Service: Managing Customer Feedback
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Next steps
From the course: Customer Service: Managing Customer Feedback
Next steps
- Here are some suggestions on how to apply what you've learned in this course. First, identify who should be involved in developing your approach to managing customer feedback. If you're a small organization, it might just be you who takes the lead, but be sure to get input from others. This is an effort that should ultimately involve everyone. If you're part of a large organization, there will likely be voice of customer or other customer experience initiatives. Think about how these things that are already underway might give you a head start in managing customer feedback. There's no need to reinvent the wheel. This might take some discussion and alignment, but join forces where you can. Second, you may want to revisit specific parts of the course, or have others become familiar with them. Finally, I've included the collection of resources for you in the exercise folder. It contains examples, articles, and other information that can help you further explore many of the topics that…
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