From the course: Leading a Customer-Centric Culture
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Next steps
- Building a customer centric culture is a never-ending journey. It takes hard work, dedication, and a strong commitment. You can achieve some quick wins by implementing the ideas I shared in this course, but you need to stick with it over time. The most customer centric companies never lose focus. They make service culture a priority day after day, month after month and year after year. One thing you can do is to make sure you've implemented all the concepts in this course. If not, go back to the relevant videos and make sure you complete those steps. I've also compiled a list of additional resources that are included in the exercise files. It includes books, blogs, courses, and other resources to help you continue learning about service cultures. One resource in particular is my Inside Customer Service Blog. I regularly share analysis, tips, and trends that can help you get your employees obsessed with customer service. You can subscribe via email at toistersolutions.com/blog…
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