From the course: Measuring the Value of Customer Service
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Next steps
- As we reach the end of our time together here, I want to thank you for your focus on the value of customer service. Let me make a few suggestions on next steps. First, identify who should be involved in helping assess the costs and benefits of customer service. If you're a small organization, it might primarily be you with input from others. If you're part of a large organization, there may be other customer experience initiatives at work. Think about how those things that are already underway might give you a head start in putting a value on customer service. There's no need to reinvent the wheel. This might take some discussion and alignment, but join forces where you can. Second, you may want to revisit specific parts of this course or have others become familiar with them and I encourage you to go back through the videos as needed. You may want to check out a few related courses, including Customer Service Leadership,…
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