Well-managed waiting lines can make or break your business. In this video, Eddie Davilla gives you additional insights as to what you need to know and how and what to measure.
- When you walk into a waiting line system as a customer, … what are the things you consider? … First, you probably look … at the number of people in the line. … If the line looks too long, … you might just leave before you even join the line. … Once you're in line, then you want to know … how long will I be in this line? … How can a company calculate … how many people might be in line … and how long those people will have to wait in line? … Well, complex systems require complex formulas. … But let's consider a simple system. … One line, first come, first served, one worker, … and once a customer joins the line, they do not leave. … How do we calculate average number of customers in the line … and average amount of time a customer waits in line? … Before we begin, let's first recap our two basic inputs. … The two most important variables to consider are … customer arrival rate, how often do customers join the line, … and employee service rate, how many customers … can an employee help in a given period of time? …
- Understanding operations management
- Making key inventory decisions
- Balancing holding costs and ordering costs
- Choosing a production strategy and facility layout
- Managing waiting-line systems
- Defining quality and improving quality
- Managing business processes
Skill Level Intermediate
1. Introduction to Operations
2. Managing Inventory Basics
3. Making Products and Services
4. Managing Waiting Lines Basics
5. Quality Control Basics
6. Operations at the Office
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