From the course: Implementing Continuous Improvement: A Case Study

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More on Rich

More on Rich

(slow rumble) - Okay, well so what's the start Richard with give us some background of Menlo. And I know you cover it in the book, but maybe not everyone's read the book so just at a high level what's the story here? Yeah, to understand the story of Menlo I have to go back a little bit further and understand the story of Rick Sheridan. Where did this come from for me? And for me it did start out with that little kid excitement of getting into this industry when I was very young. I fell in love with software when I was just 13 years old back in 1971. Eventually launched into a career and very quickly hit this trough of disillusion where I was concerned maybe I had chosen wrong. Maybe I didn't actually want to be in this industry. And I, 'cause I was frustrated. I was looking around at everything that was going around me and I thought there's got to be a better way. There just has to be a better way. And in those dark…

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