From the course: Difficult Conversations about Politics at Work

Unlock this course with a free trial

Join today to access over 22,600 courses taught by industry experts.

Mobilizing empathy

Mobilizing empathy

From the course: Difficult Conversations about Politics at Work

Start my 1-month free trial Buy for my team

Mobilizing empathy

“

- [Instructor] With empathy, we're simply trying to understand how the other person sees, thinks, and feels about the situation. Don't mistake empathy for endorsement. Just because we empathize with someone and accept their emotions, doesn't mean that we accept or endorse their beliefs or behavior. Empathy requires humility. In order for us to listen and learn effectively in a way that generates true understanding, we need to genuinely believe that we don't have all the right answers. And we don't. Nobody does. There's a value in this conversation for us because we all have something to learn from them. Even if we don't agree, at least we have a better understanding of where they're coming from, and there's value in that for us. Arrogance prevents us from listening because we already think we have all the answers. In order for us to be truly empathetic, we need to have the right mindset, and this will make us…

Contents