When you are not mindful about the ways you communicate—both as individuals and organizations—you can inadvertently miss opportunities, make mistakes, and treat each other with a lack of empathy and understanding. Learn how to better connect with others and form meaningful relationships.
- When you think about mindful communication…in relationship to compassionate correctness,…what we've found is that there are some really smart ways,…just intelligent ways to begin to create environments…where you can be compassionately correct.…For example, if you know you're not a morning person…until you've had your coffee,…you do not want to be having…important conversations with people before that happens,…before you've had your coffee and you're settled in.…Having a level of consciousness about what and how you do…is really important in relation to mindful communication.…
One is, have you crafted an environment…where that person you're going to speak to feels safe?…Have you built a relationship of trust with them?…If you haven't, then it's gonna be really important…that you start to work on that part of the relationship,…because if they don't know you,…if they don't have a connection with you,…and you start coming to them with communication…that they may perceive as, again, unsafe,…people will shut down and not hear you…
- Recognize the benefit of employees working within a culture of compassionate directness.
- Identify the drawbacks of a culture of directness compared to a culture of compassionate directness.
- Identify the qualities of mindful communication.
- List the components that make up trust in a business environment.
- Recall the positive end result for business operations when a company builds a culture of compassionate directness.