“Mood memory” plays a major role in how people process advice—denigrate them and (at best) they’ll ignore you. Make them feel good, and you’ve got a foot in the door. Michelle Lederman’s four-part model for offering feedback “on a silver platter” is designed to ensure that your valuable insight has its intended effect: to make something better. The four steps, ask, elaborate, empower, and collaborate, are all about connecting with the recipient and helping her refine her own work.
- I love thinking about leveraging the Laws of Likability … when giving feedback. … Because feedback is only effective … if somebody can receive it. … So you want to present feedback, I say, on a silver platter … and not on a garbage can lid. … So if you think about the most important Law of Likability, … it's the Law of Curiosity. … And I have a model that you can walk … through any challenging or feedback conversation … that will leverage these Laws of Likability, … starting with Curiosity. … Curiosity creates connections. … And connection is important in these conversations … because, when you are receiving feedback, … you are considering your source. … And when you don't value, trust, or like the source … then you might not be really willing … to take that information in. … So the model is four parts. … Ask, elaborate, empower, collaborate. … (gentle music) … Ask is going to leverage that Law of Curiosity. … Start with a question. … And make sure that question is open ended. … It's not, do you think that went well? …
This course includes videos from:
Robert S. Kaplan, president of the Federal Reserve Bank of Dallas
Michelle Tillis Lederman, author focusing on workplace communications and relationships
Sheila Heen, partner at Triad Consulting Group and lecturer at Harvard Law School
Valerie Purdie Greenaway, director of the Laboratory of Intergroup Relations and the Social Mind
Tim Harford, economist, author, columnist for the Financial Times
Note: This course was produced by Big Think. We are pleased to host this content in our library.