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Michelle Lederman: Building relationships through likability

Michelle Lederman: Building relationships through likability: A Toolkit for Giving and Receiving Better Feedback
Michelle Lederman: Building relationships through likability: A Toolkit for Giving and Receiving Better Feedback

“Mood memory” plays a major role in how people process advice—denigrate them and (at best) they’ll ignore you. Make them feel good, and you’ve got a foot in the door. Michelle Lederman’s four-part model for offering feedback “on a silver platter” is designed to ensure that your valuable insight has its intended effect: to make something better. The four steps, ask, elaborate, empower, and collaborate, are all about connecting with the recipient and helping her refine her own work.

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Skill Level Intermediate
28m 43s
Duration
4,286
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Skills covered in this course
Business Leadership

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