People need motivation to change the way they deal with conflict. In this video, learn how managing conflict better will benefit you.
- Improving your conflict competence takes work. … It requires practice and discipline … to acquire and enhance necessary skills. … To make the commitment needed to succeed, … people need to believe that the payback is worth it. … In this video, we're going to explore the personal costs … of poorly managed conflict, … investigate the organizational costs, … and consider the rewards of conflict competence. … First, let's look at the personal costs … of poorly managed conflict. … Research has shown that conflict can cause stress, … which in turn can lead to both physical … and psychological health problems. … Sometimes things get so bad … that people actually stay away from work, … or even leave their jobs. … Think about some of the personal costs of conflict for you, … and make a note in the exercise file worksheet. … Let's explore how conflict creates organizational costs. … When employees experience stress-related health concerns, … it can increase medical insurance premiums … for the employee and the employer. …
Skill Level Intermediate
1. Understanding Conflict
2. Managing Your Emotions
3. Engaging Others Instructively
Help others resolve conflict2m 13s
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