From the course: Creating a Connection Culture
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Measure connection
- Now, some outstanding senior leaders are able to rely on their interactions with people to identify pockets of disconnection throughout the organization, but that's rare and a risky approach for something so important. It takes time, which is limited with all that we have to get done, a commitment to being out and about across levels of the organization, and the emotional intelligence to discern what a person may not be telling you. Most leaders aren't in touch with the levels of engagement and connection of people they lead. They don't recognize there's a problem until they feel the pain of underperformance in the form of poor operating and financial results, high employee turnover, or incidents of managerial failure, such as accidents or product malfunctions. Take the guesswork out and get an accurate read on what employees are experiencing by implementing a culture survey. Let people know the results will be…
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