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Map the employee actions for this scope

Map the employee actions for this scope: Customer Experience: Service Blueprinting
Map the employee actions for this scope: Customer Experience: Service Blueprinting

Taking one more step into the journey, uncover the frontstage actions. These are focused on the employee perspective and actions, but only where it affects the customer experience.

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Skill Level Intermediate
32m 39s
Duration
7,848
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Skills covered in this course
Business Business Skills Marketing

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