Managing stress behaviors

(gentle music) … - [Instructor] I have a question for you. … Let's say that you are a hiring manager … and you have the task of hiring for one position, … but you have 10 candidates to interview. … And believe me, this happens. … During the interviews, you come to the conclusion … that based on their work history, … most of the candidates would be a great fit … for the position, so how do you choose? … Some would say years of experience, … or first come first served basis, … or even referrals. … Research tells us the best way is through … their current and past behaviors … because it is the best indicator of future success. … Let that sink in. … Two authors, Kouzes and Posner, caution organizations … about hiring the most talented … and the brightest individuals when they did not … possess the personal and social behaviors … needed to be an effective leader. … This lesson is all about the importance … of managing their behaviors in calm … and stressful situations. … (gentle music) … First, even when stressed at work, …