In this video, explore managing complaints and grievances.
- The most common complaint I hear in my office…is about an employee feeling like their manager…is being unfair.…The reasons vary, it could be a passive aggressive boss…or a low score on a performance review…that they disagree with.…Ideally, managers and employees have…established relationships built on trust,…so if there is an issue, both parties can speak freely.…If this doesn't work, than a formal grievance process…should be in place for employees…to have a point of escalation.…
Escalation doesn't mean that there's a problem…that's so bad it can't be resolved.…It simply means that managers and employees need…another objective look at the dispute…to find an acceptable resolution.…One approach to resolving conflict is…to implement an alternative dispute resolution,…or ADR process.…At the time of hire, the employee and employer,…or a union and employer, agree to use an ADR process.…
All ADR methods involve using neutral third parties.…Three commonly-used ADR methods…are conciliation, mediation, and arbitration.…
- Determine which of the three organizational structures are most often used with different types of project.
- Explain how HR professionals establish trust with employees.
- Define the concept of “managing up.”
- Recognize the key elements of the Uniform Guidelines of Employee Selection Procedures.
- Summarize the four steps of the Kirkpatrick Model.
- Identify the characteristics of an entitlement compensation philosophy.
- Name another term used to describe a benefits needs assessment.
- List two things required for leaders when they provide feedback during a performance review.
Skill Level Advanced
Introduction to the PHR Certification Examwith Joanne Simon-Walters58m 16s Intermediate
1. Exam Topics: Business Management
2. Exam Topics: Talent Planning and Acquisition
3. Exam Topics: Learning and Development
4. Exam Topics: Total Rewards
5. Exam Topics: Employee and Labor Relations
6. Study Plan
Conclusion and Farewell
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