From the course: Executive Decision-Making
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Managing change
- Making executive decisions requires you to manage change. Just because you made a decision doesn't mean it gets executed. Operational risk exists, and change management is how you're going to mitigate that risk. Some principles of change management you should think about as you're implementing these decisions are, first, you can never communicate too much. People will always have questions about the decision, why we're making it, and what your expectations are. Let them know and let them know frequently. Second, tell them what you know, when you know it. The worst thing that can happen is people think you're withholding information. Sometimes "I don't know" is an acceptable answer. It lets people know what information is being shared is all the information that you're able to share. When you hear rumors during the execution of a major decision, squash them as fast as you can. Get the right information out there. Reassure…
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