From the course: Improving Your Conflict Competence
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Manage your conflict emotions and stay focused
From the course: Improving Your Conflict Competence
Manage your conflict emotions and stay focused
- Conflict is full of emotions. And because people are uncomfortable with these emotions, they tend to avoid dealing with them. This makes difficult or impossible to resolve conflicts effectively. By better understanding and regulating your conflict emotions, you can improve your ability to create better solutions. Managing conflict emotions involves three steps. In the first step, work to understand your emotions so you can have better insight into your response to conflict. For example, many people get frustrated when they encounter someone who breaks a promise. This untrustworthy behavior pushes their hot button, which can cause them to get angry and react negatively. What kinds of behaviors in others push your buttons? Ask why those behaviors upset you. Being aware of your triggers can prevent you from getting caught off guard and reacting too quickly. The second step involves being aware when you…
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