One of the greatest obstacles for a non-native speaker is communicating on the phone. This video gives practical advice on how to manage a phone conversation.
- As non-native English speakers, … we're often terrified of phone calls. … There's no visual reference to help us understand, … there may be background noises and other technical issues. … How can we overcome this fear? … First of all, knowing the context of the conversation … can help you a lot. … No matter if you work at a customer care service, … at a reception, or in an office, … you can always prepare in advance … for any phone calls you may receive or make. … Study the important vocabulary for your specific task … and the general phrases to use on the phone, … such as hold the line or I'll put you through. … A student of mine needed help … to prepare for a job interview as a receptionist … for a metallurgical factory. … Neither of us knew the specific vocabulary … so we studied it together … and we simulated possible phone calls. … Her interview was a success and she got the job. … Then, just as in regular conversations, … listening for keywords is essential also on the phone. …
- Identify some multicultural issues that might arise during lunch or dinner meetings with international colleagues.
- Explain how to handle various language-barrier issues with colleagues.
- Recall ways to simplify your language.
- Summarize the benefits of the chat function for communicating with colleagues.
- Describe ways to communicate effectively with foreign colleagues through email.