From the course: Communication within Teams
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Manage conflict within teams
From the course: Communication within Teams
Manage conflict within teams
- Not all conflict is bad. In fact, conflict on teams is inevitable. And if you manage it productively, it can lead to positive outcomes in your work. But, if conflict on your team is mismanaged, a seemingly small misunderstanding can quickly spiral out of control. There are lots of reasons that reasonable people working together towards the same goals, may experience different types of team conflict. Avoiding or ignoring it, won't make them go away. There are two sources of conflict teams often face that I want to differentiate, task and interpersonal. Let's talk a bit about each. Task conflict is tied to disagreements about how your work gets done. This can be about what constitutes the actual deliverable, or about the process for getting to the deliverable. Diverse teams have more potential for task conflict because teammates are addressing problem solving from different perspectives. Whether they're drawing from their…
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Contents
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Establish roles2m 50s
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Delegate responsibilities2m 42s
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Collaborate to establish team goals and charter2m 52s
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Define expectations in your team4m 24s
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Build trust in your team3m 40s
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Manage accountability within teams4m 5s
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Provide feedback within teams3m 15s
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Manage conflict within teams5m 3s
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Communicating virtually within teams3m 24s
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Cross-cultural communication within teams4m 19s
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Measure success within teams4m 11s
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