Mike Figliuolo explains how to overcome resistance by developing assertions that will result in a clear recommendation that will compel your stakeholders to make a decision.
- No matter how good your problem solving is, … if you can't come up with a clear recommendation … that's compelling to your stakeholders, … it's all been for naught … and the last step in the problem solving process … is coming up with a clear and concise recommendation. … And I like to say you need to make assertions. … Assertions are nothing more than … facts stated to persuade. … Now I've used this method of making assertions … with a project where it was a $4 million telecom replacement … where we were going to replace all of the phone systems … across our entire division and it was going to cost $4 million. … That's what I was going to the stakeholders asking for. … And I needed to make my case, … so I put together my set of facts and my set of assertions … to make that case and was successful in doing so … and you can do the same thing. … Now with assertions, you're going to run into resistance … and your task is to overcome that resistance. … The key to getting your idea supported …
- Explore strategies for defining your business problem.
- Recall how to keep a problem well defined using logic maps.
- Recognize how to use a 2x2 matrix to prioritize solutions.
- Review the meaning of assertions and how they relate to recommended actions.
- Identify the most common problem-solving pitfalls.