From the course: Conflict Resolution Foundations
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Listening
- So there you are with your conflict partner. You've closed the door, silenced your phone, and you've opened the conversation and asked a diagnostic question or two. What happens next? Well, this really hinges on your ability to be curious and listen. Karen and Henry Kimsey-House, the authors of the book Co-Active Coaching, introduced the concept of three levels of listening. Level one listening is self-oriented. You're thinking about what you had for lunch, the emails that are piling up, or trying to find a place to interject your opinions and your thoughts. In level two listening, you drop in and you focus on your conflict partner, what's being said, their body language. You're engaged, you're hardwired into the conversation. Now in level three, or global listening, you could say that you've moved from hardwired to radio waves. This is the place where you hear what's being said and what's not being said. In other words, your intuition kicks in, and you're getting cues about the…
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