Listen for subtle shifts in energy

- [Narrator] A lot of us are taught to listen to content level two. So level one's listen to yourself. Level two is listening to the content and that's interesting. Most of us are listening for words and occasionally body language but a lot of time we're not listening for state. We're not listening for where people's actual energy is at. I was working with Peter who was complex merger. He was undertaking about two and a half years ago and he was just going on and on about how frustrating it was, how unfair it was that he shouldn't be running the integration, the company being acquired. Why are they asking him to do that? And something just shifted in his head and his shoulders moved a little bit more upright and he just kept going on and on and on and on and on. And I went back and I said, "Peter, when we were talking about that, you did this with your body." And he looked at me and he went, "Wow, I didn't think…