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Listen with the intent to understand

Listen with the intent to understand: De-Escalating Intense Situations
Listen with the intent to understand: De-Escalating Intense Situations

Focusing on listening with the intention to understand, and not with the intention of merely replying makes customers feel heard and understood. This improves your effectiveness in pre-empting escalations. Learn about the difference in this video.

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Skill Level Advanced
49m 33s
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Skills covered in this course
Business Business Skills Marketing

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