Join Lisa Gates for an in-depth discussion in this video Learning break, part of Coaching and Developing Employees.
(upbeat music) … (clapboard clapping) … - When I think about some of the early experiences … that led me into what I do now for a living, … coaching and negotiation consulting, … I think back to a job I had as a new business coordinator … for in a PR firm, on the west side in LA. … And I was living about 20 miles away in Glendale, … and as anybody knows whose been in LA, … it's a horrendous place to be in rush hour traffic, right? … So, my commutes that would have taken five minutes … in regular time took me an hour and a half. … So by the time I would arrive at work, … I'd be frustrated, angry, pissy, … not, you know, really ready to dial into work. … And, so after about six weeks on this job, … I went into my boss, whom I adored, he was great, … and I sat down and I started crying. … And I said, "I really can't stand this job." … You know, I'm just bawling, I'm crying … and saying that I really need to quit my job … because I can't stand the commute. … And he's just kind of stunned, looking at me, …
- Recall methods for probing deeper in conversations with employees.
- Determine which aspect of a challenge to avoid when determining the challenge an employee can undertake.
- Recognize questions that generate the greatest number of ideas during a brainstorming session.
- Explain the advantage of using focused feedback with an employee.
- Identify the potential benefits of listening and using open-ended questions with an employee who is unhappy with her or her job.